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A person on the phone is the right move when you have enough trucks to keep them busy. One van does not.
| AnswerVan | Hiring a CSR | |
|---|---|---|
| Cost | $39/mo | Wages, payroll, a chair, benefits, sick days |
| Hours | The line is up nights and weekends | The hours you paid for |
| When you’re in a crawl | We pick up | They pick up — if they showed |
| Who it’s for | Owner on the tools | A shop that already has a front desk |
AnswerVan.com will ask you, on the way in, whether you are a one-van shop. If you have six trucks and a person on the phone, walk. They need software and a headset. You need the cell on the van to stop losing the next job.
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Rosie is a fine generic receptionist. Booking and transfers are $149. A one-van shop does not need a receptionist. They need someone who takes the job and holds the caller.
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Your greeting is not the problem. The four rings and the beep are. The caller already has the next shop highlighted.
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Human answering services are good at being a person. They are priced like a part-time CSR. You do not have a CSR. You have a van.
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