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Free-ish, a new number, a transcript of “uh.” Useful as a spare ringer. Not how you hold a no-heat call at 9 p.m.
| AnswerVan | Google Voice | |
|---|---|---|
| Number on the van | Keep yours. Star codes. | Usually a new number, or a messy forward |
| Who talks | A dispatcher for the trade | Nobody. Voicemail. |
| Ticket | Name, address, issue, urgency | A transcript, if they left one |
| Homeowner | Hold text | Nothing |
| Spanish | Same call, no menu | Hope they leave a message |
Google Voice solves “I want a second number that rings a computer.” A one-van shop’s problem is “the number on Google is in my pocket and I am in a panel.” Different problem.
Keep the cell. Forward what you miss. Let someone who knows a burning smell from a dimmer switch take the job.
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Rosie is a fine generic receptionist. Booking and transfers are $149. A one-van shop does not need a receptionist. They need someone who takes the job and holds the caller.
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Your greeting is not the problem. The four rings and the beep are. The caller already has the next shop highlighted.
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Human answering services are good at being a person. They are priced like a part-time CSR. You do not have a CSR. You have a van.
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